Index of Section 1 Manual Pages
| Interix / SUA | send-pr.1 | Interix / SUA |
SEND-PR(1) SEND-PR(1)
NAME
send-pr - submit a GNATS Problem Report (PR) to a support
site
SYNOPSIS
send-pr
[ --batch | -b ]
[ --database=database | -d database ]
[ --file=file | -f file ]
[ --print | -p ]
[ --request-id ]
[ --severity=severity | -s severity ]
[ --help | -h ] [ --version | -V ]
DESCRIPTION
send-pr invokes an editor on a problem report template
(after trying to fill in some fields with reasonable de-
fault values). When you exit the editor, send-pr submits
the completed form to the GNATS system at a central sup-
port site, either directly over the network to the GNATS
server or by e-mail. At the support site, the PR is as-
signed a unique number and is stored in the GNATS database
according to its category and submitter-id. GNATS auto-
matically replies with an acknowledgement, citing the cat-
egory and the PR number.
To ensure that a PR is handled promptly, it should contain
your (unique) submitter-id and one of the available cate-
gories to identify the problem area.
The more precise your problem description and the more
complete your information, the faster your support team
can solve your problems.
Note: use send-pr to submit problem reports rather than
mailing them directly. Using both the template and send-
pr itself will help ensure that all necessary information
will reach the support site.
OPTIONS
-b, --batch
Suppresses printing of most of the messages that
send-pr usually prints while running.
-d database, --database=database
Specifies the database to which the PR is to be
submitted; if no database is specified, the local
database named default is assumed. This option
overrides the database specified in the GNATSDB en-
vironment variable.
-f file, --file=file
Specifies a file where a completed Problem Report
or a PR template exists. send-pr verifies that the
contents of the file constitute a valid PR and asks
the user whether the PR should be submitted direct-
ly or edited first. If the PR text is invalid, the
user will be notified and given the option to edit
it. If file is set to `-', send-pr reads from
standard input.
-p, --print
Displays the PR template for the specified
database, or if the -d or --database options are
not specified, print the template for the local
database default. No PR is submitted when this op-
tion is used.
--request-id
Sends a request for a Submitter Id to the support
site.
-s severity, --severity=severity
Sets the initial value of the Severity field to
severity.
--version, -V
Displays the version number of the program.
--help, -h
Prints a brief usage message.
ENVIRONMENT
The environment variable EDITOR specifies the editor to
invoke on the template.
default: vi
HOW TO FILL OUT A PROBLEM REPORT
Problem reports have to be in a particular form so that a
program can easily manage them. Please remember the fol-
lowing guidelines:
o describe only one problem with each problem report.
o For follow-up mail, use the same subject line as the
one in the automatic acknowledgent. It consists of cat-
egory, PR number and the original synopsis line. This
allows the support site to relate several mail messages
to a particular PR and to record them automatically.
o Please try to be as accurate as possible in the subject
and/or synopsis line.
o The subject and the synopsis line are not confidential.
This is because open-bugs lists are compiled from them.
Avoid confidential information there.
See the GNU Info file gnats.info or the document Keeping
Track: Managing Messages With GNATS for detailed informa-
tion on reporting problems.
FILES
/usr/local/etc/gnats/send-pr.conf The send-pr configura-
tion file
$HOME/.send-pr.conf User-specific send-pr configuration
file
/tmp/p$$ copy of PR used in editing session
/tmp/pf$$ copy of empty PR form, for testing purposes
/tmp/pbad$$ file for rejected PRs
EMACS USER INTERFACE
An Emacs user interface for send-pr with completion of
field values is part of the send-pr distribution (invoked
with M-x send-pr). See the file gnats.info in the doc
subdirectory of the distribution for configuration, in-
stallation and usage information, or see Keeping Track:
Managing Messages With GNATS
INSTALLATION AND CONFIGURATION
See gnats.info or INSTALL for installation instructions.
SEE ALSO
Keeping Track: Managing Messages With GNATS (also in-
stalled as the GNU Info file gnats.info)
databases(5), dbconfig(5), delete-pr(8), edit-pr(1) file-
pr(8), gen-index(8), gnats(7), gnatsd(8), mkcat(8),
mkdb(8), pr-edit(8), query-pr(1), queue-pr(8), send-pr(1).
AUTHORS
Jeffrey Osier, Brendan Kehoe, Jason Merrill, Heinz G. Sei-
dl (Cygnus Support), Yngve Svendsen.
COPYING
Copyright (c) 1992, 1993, 2002, Free Software Foundation,
Inc.
Permission is granted to make and distribute verbatim
copies of this manual provided the copyright notice and
this permission notice are preserved on all copies.
Permission is granted to copy and distribute modified ver-
sions of this manual under the conditions for verbatim
copying, provided that the entire resulting derived work
is distributed under the terms of a permission notice
identical to this one.
Permission is granted to copy and distribute translations
of this manual into another language, under the above con-
ditions for modified versions, except that this permission
notice may be included in translations approved by the
Free Software Foundation instead of in the original En-
glish.
November 2002 4.1.0 SEND-PR(1)